About Email Notifications

Information for email administrators

Make sure your school/organization mail system allows emails from the @tiu11.org domain. Emails are sent from PA STEM Lend <noreply-pastem@tiu11.org>. This account is not monitored.

Most emails reply to your respective IU's support email, allowing users to use natural email communication as much as possible.

PA STEM Lend sends the following emails to keep you informed about activity on your account.

Welcome User
  • Sent when someone registers a new user account. An administrator can opt out when they register on behalf of someone.
  • To: user
User Password Reset
  • Sent when requested to the user’s registered email. A secure link in the email allows them to change their password, then it expires.
  • To: user
Reservation Updated
  • Sent on any updates like status changes (e.g. requested, cancelled), changes to selections (e.g. adding resources).
  • To: borrower, Cc: lender administrators (only while reservation is requested)
Reservation Checkout Reminder
  • Sent 1 day before, the day of, the day after the scheduled start date, then weekly until it is checked out or cancelled.
  • To: borrower, Cc: lender administrators (only when reservation is overdue for checkout)
Reservation Due
  • Sent 3 days and 0 days before the reservation ends and until the reservation is returned.
  • To: borrower
Once the reservation is overdue:
  • Sent every 1 week until the reservation is returned.
  • To: borrower, Cc: lender administrators

Some users get additional emails due to their role within their intermediate unit, district, school or organization.

Position Added
  • Sent when a user adds a position with your organization. Allows you to verify new users.
  • To: organization administrators
Agreement Updated
  • Sent when an agreement is created or updated.
  • To: organization administrators, Cc: intermediate unit administrators
Agreement Expiring
  • Sent 60 days, 30 days, 1 week, and 0 days before an agreement expires. Not sent if a subsequent agreement is already in place.
  • To: organization administrators, Cc: intermediate unit administrators